Benchmark Intelligence has been the best customer service tool for Slapfish because we can assess multiple review types from customers across one platform. The data is easy to digest and rich with insight. Instead of having a manager constantly review various review sites and customer feedback platforms, we can stay up to date through Benchmark Intelligence.
Monitor the social reputation of your locations and their neighboring competitors.
Ratings contribute to each location's Benchmark Score and comments go to the same comment reporting UI as SMS comments. Trending keyword extraction and sentiment analysis turn unstructured data into insights.
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