Reduce Negative Online Reviews.
""With the Benchmark software we’re able to get real-time feedback from our members about their experiences with us. The number of text messages we have received has exceeded our expectations and the feedback has been overwhelmingly positive. The software is easy to use and the support staff is always very helpful. "
Jan Dipinto, Product Manager, EECU
The Easiest Way To Collect Member/ Customer FeedbackWe collect feedback through through short text message surveys that only take your customers 60 seconds to complete. You solicit feedback by using in-store signage like the example to the right.
|
Your Brick & Mortar HelpdeskManagers are instantly notified of customer follow-up requests. Through their Benchmark Intelligence dashboard, supervisors are able to engage in real-time two-way conversations with customers to alleviate issues and answer questions.
|
Engagement That
|