Reduce Negative Online Reviews.

Improve Member Experience.

Grow NPS Score.

""With the Benchmark software we’re able to get real-time feedback from our members about their experiences with us.  The number of text messages we have received has exceeded our expectations and the feedback has been overwhelmingly positive. The software is easy to use and the support staff is always very helpful. "

Jan Dipinto, Product Manager, EECU

The Easiest Way To Collect Member/ Customer Feedback

We collect feedback through through short text message surveys that only take your customers 60 seconds to complete. You solicit feedback by using in-store signage like the example to the right. 

• Receive up to 5x more feedback WITHOUT having to offer an incentive.
• Real-time branch level feedback.
• Reduce negative reviews by 50%​.

Your Brick & Mortar Helpdesk

Managers are instantly notified of customer follow-up requests. Through their Benchmark Intelligence dashboard, supervisors are able to engage in real-time two-way conversations with customers to alleviate issues and answer questions.
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• Instant notification system 
• Access to intelligence dashboard
• Engage in two-way conversation

Engagement That 
Earns New Customers

Our Happy Customer product allows you to easily incentivize your happy customers to share their experience and incentives with friends and family on social media.  \

We turn your happy customers into brand ambassadors and by result we turn their friends into new happy customers.

Book demo today. Increase happy customers tomorrow. ​

Book Demo