Reduce Negative Online Reviews.

Improve Customer Experience.

Grow Conversion.

"Benchmark provides a great tool to collect store level feedback and even hear from non-buyers. We also used this tool to collect feedback regarding the deliveries of our goods to customers' homes"

Chris Strong, VP Of Marketing, Watsons

Feedback From Guests That Don't Purchase Anything

We collect feedback through through short text message surveys that only take your customers 60 seconds to complete. You solicit feedback by using in-store signage like the example to the right. 

• The only feedback solution that allows you to hear from non-buyers.
• Receive up to 5x more feedback WITHOUT having to offer an incentive
• Reduce negative reviews by 50%​

Your Brick & Mortar Helpdesk

Managers are instantly notified of customer follow-up requests. Through their Benchmark Intelligence dashboard, supervisors are able to engage in real-time two-way conversations with customers to alleviate issues and answer questions.
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• Instant notification system 
• Access to intelligence dashboard
• Engage in two-way conversation

Engagement That 
Earns New Customers

Our Happy Customer product allows you to easily incentivize your happy customers to share their experience and incentives with friends and family on social media.  \

We turn your happy customers into brand ambassadors and by result we turn their friends into new happy customers.

Drive Retention 
​& Build Loyalty 

It costs 5x as much to attract a new customer than to keep an existing one.
 
Our tools allow you to effectively navigate customer retention in order to build loyalty. The FER platform is the ideal solution for assessing client experiences and proactively engaging with your existing clientele. Distribute offers through our software in order to bring customers back into your location.

Book demo today. Increase happy customers tomorrow. ​

Book Demo