What your customers are saying...

• 89% of people would like to text with businesses. (Twilio)
  
• Text messaging is the #1 preferred channel for customer service in the U.S. (Twilio) 
• Text messaging is 3-8X more preferred than face-to-face communication across all generations. (Twilio)
• Texting has a 98% open rate versus a 20% open rate for email. (Mobile Marketing Watch)
• Text messaging has a 45% response rate versus 6% response rate for email.  (Velocify)
• The average Millennial exchanges an average of 67 text messages per day. Millennial use is expected to increase over the next few years. (Business Insider)

Give your customers what they already want. Sign up for Benchmark, and we'll handle everything.

FACT: SMS (text) interaction is what customers want. Most customers would pay more for a product or service that comes with text support, and feel more positive toward brands that offer mobile messaging. Nearly half the respondents in a Quiq's survey said they would choose one product over another based on the availability of text messaging. (Source)

The best way to collect location level feedback from your customers.

SMS (Text) Surveys

• Customers leave feedback via short automated text message surveys.
• Hear from up to 5X more customers monthly WITHOUT having to offer an incentive.
  
• Reduce online negative reviews by up to 50% because texting is easier than yelp.
  
• Real-time location-level dash-boarding & reporting. 
  

Ditch the back-of-receipt survey, and get the feedback you need to grow your business.