Text-based Customer Feedback Software

Grow Your Business

Get 5X more feedback than back-of-receipt surveys, automatically collect positive social shares, and get more customers.

How it Works

In-store signage encourages customer feedback via text with the survey phone number we provide.

Customers respond by texting and get a customer feedback survey to complete.

If a customer had a positive experience, we automatically encourage them to share that experience on social media.

Your customers' friends see the post on social media and are introduced to your company in a positive way!

Automated Voice of Customer Surveys

Automated Social Media Marketing

Get More Feedback Auto-magically!

• You'll receive up to 5X more feedback than back of receipt surveys WITHOUT having to offer an incentive.
  
• When your customers send text messages to the survey number we setup for you, our platform initiates short, text-message surveys (take less than 60 seconds to complete).
• Get real-time customer feedback about your staff, service, or facilities. Even measure NPS if you like!
• Our clients also reduce negative online reviews by 50%.

Encourage Positive Social Shares to Get More Customers

• The Benchmark platform can automatically prompt your happy customers to share their experiences on social media.
  
• You can offer an incentive to get more people to share.
• When your customers' friends and families see positive reviews about you on social media, they're more likely to try you out!

"Benchmark helps our franchise company better support our franchisees by providing great feedback and tools to increase loyalty. Benchmark is a must have for any multi-unit chain."

 Foad Saffarzadeh, Director of Operations, Deli Delicious (60+ locations)

Bonus: Customer Helpdesk

• Get notified instantly of customer follow-up requests.
• Through your dashboard, you can engage in real-time, two-way conversations with customers to alleviate issues or answer questions.
  
• Unhappy customers are more likely to text than to reach out personally.
  
• Turn negative customer experiences into positive ones.

Bonus: Text-based Marketing

• Send offers to previous visitors to bring them back.
  
• Send an offer in less than a minute and see a huge ROI!
• Your offer text can even be interactive with 2-way communication if you like!
  
• The Benchmark platform is the ideal solution for assessing customer experiences and proactively engaging with your existing clientele.