How exactly do we help you grow your business? Well, through . . . 

Feedback. Engagement. Retention

Our platform FER is all one in software solution that helps you not only make sure you current customers are having a positive experience but we also help you drive loyalty and incentivize your happy customers to share their experience with their friends and family. 

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"Benchmark helps our franchise company better support our franchisees by providing great feedback and tools to increase loyalty. Benchmark is a must have for any multi-unit chain."

 Foad Saffarzadeh, Director of Operations, Deli Delicious (60+ locations)

Ridiculously Easy Feedback

We collect feedback through through short text message surveys that only take your customers 60 seconds to complete. You solicit feedback by using in-store signage (we'll even provide signage) like the example to the right. 

• Receive up to 5x more feedback WITHOUT having to offer an incentive
• Reduce negative reviews by 50%
• Real-time, location-level feedback

Your Brick & Mortar Helpdesk

At the end of every survey, your customers have the ability to request a follow-up.

​Once a follow-up request is made, an instant notification is sent to your management who can log into their Benchmark Intelligence dashboard to have a real-time two-way conversation with customers to alleviate issues and answer questions. 

Engagement That 
Earns New Customers

Our Happy Customer product allows you to easily incentivize your happy customers to share their experience with friends and family on social media.  

We turn your happy customers into brand ambassadors and we turn their friends into new happy customers by creating fun and easy content/coupons to share. 

Drive Retention 
​& Build Loyalty 

It costs 5x as much to attract a new customer than to keep an existing one. 

​We help you keep your current customer base by not only helping you measure their experience and engage with them but we provide retention tools that build loyalty. These tools include the ability to send them SMS and email coupons and offers to bring them back into your location.