Get more feedback.
Automatically collect positive social shares.
Acquire more customers.

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How it Works

In-store signage encourages customer feedback via text with the survey phone number we provide.

Customers respond by texting and get a pre-built feedback survey to complete.

If a customer had a positive experience, we encourage them to share that experience on social media.

Your customer's friends see the post on social media and come to your restaurant in the future!

Getting More Feedback Is Easy

• In-store signage (like the example) encourages your customers to give feedback.
  
• You'll receive up to 5X more feedback than back of receipt surveys WITHOUT having to offer an incentive.
  
• When your customer sends a text to your unique number, our platform initiates a short, text message survey (takes less than 60 seconds to complete).
• Get real-time feedback about your staff, service, or facilities. Even measure NPS if you like.
• Our clients also reduce negative online reviews by 50%.

Automatically Collect Positive Social Shares and Get More Customers

• The Benchmark platform automatically prompts your happy customers to share their experiences on social media.
  
• You can offer an incentive to get more people to share.
• When your customers' friends and families see positive reviews about you on social media, they're more likely to try you out!

"Benchmark helps our franchise company better support our franchisees by providing great feedback and tools to increase loyalty. Benchmark is a must have for any multi-unit chain."

 Foad Saffarzadeh, Director of Operations, Deli Delicious (60+ locations)

Bonus: Customer Helpdesk

• Get notified instantly of customer follow-up requests.
  
• Through your dashboard, you can engage in real-time, two-way conversations with customers to alleviate issues and answer questions.
• Unhappy customers are more likely to text than to reach out personally.
• Turn negative customer experiences into positive ones.

Bonus: Get More Business From Existing Customers

• It costs 5x as much to attract a new customer than to keep an existing one.
• Use our platform to send offers to bring customers back into your location.
• The Benchmark platform is the ideal solution for assessing customer experiences and proactively engaging with your existing clientele.
  

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