The keys to growing your brick & mortar business:

Feedback. Engagement. Retention

The FER platform offers an array of tools that help you provide your customers with the most positive retail experience possible. Beyond evaluating customer satisfaction, our software allows your business to directly engage with clients in order to address specific needs and ensure long-term loyalty. By incentivizing happy customers to share their experiences, our platform serves as an effective solution for building brand awareness.

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"Benchmark helps our franchise company better support our franchisees by providing great feedback and tools to increase loyalty. Benchmark is a must have for any multi-unit chain."

 Foad Saffarzadeh, Director of Operations, Deli Delicious (60+ locations)

Ridiculously Easy Feedback

We collect feedback through short text message surveys that only take your customers 60 seconds to complete. You solicit feedback by using in-store signage  like the example to the right. 

• Receive up to 5x more feedback WITHOUT having to offer an incentive
• Reduce negative reviews by 50%
• Real-time, location-level feedback

Your Brick & Mortar Helpdesk

Managers are instantly notified of customer follow-up requests. Through their Benchmark Intelligence dashboard, supervisors are able to engage in real-time two-way conversations with customers to alleviate issues and answer questions.
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• Instant notification system 
• Access to intelligence dashboard
• Engage in two-way conversation

Engagement That 
Earns New Customers

Our Happy Customer product allows you to easily incentivize your happy customers to share their experience and incentives with friends and family on social media.  

We turn your happy customers into brand ambassadors and by result we turn their friends into new happy customers.  

Drive Retention 
​& Build Loyalty 

It costs 5x as much to attract a new customer than to keep an existing one.
 
Our tools allow you to effectively navigate customer retention in order to build loyalty. The FER platform is the ideal solution for assessing client experiences and proactively engaging with your existing clientele. Distribute offers through our software in order to bring customers back into your location.